You need help.
We have answers.
We provide answers the way you want them. Online, anytime.
How do I change the Guarantor, or Principal on my account?
Below is a list of information that we require to change the Guarantor, or Principal on your account. Please return the completed and signed form to our Client Services department by fax to (703) 991-5374 or by email to CSCAccountupdates@sage.com.
- All forms must be signed by the listed signatory(s) on the account.
- Please be sure all fields on the form are completed.
- Please be sure to include additional documents as requested (e.g., voided checks and bank letters)
- Please allow 3-7 business days for changes to be made to your account.
If the new guarantor/principal is unable to have the current guarantor/principal on file sign the change request form due to extreme circumstances, a reason will need to be specified in the section of Current guarantor/principal (example: unable to contact previous signer owner, previous signer hasn't worked for the company for many years; previous signer is deceased; etc). The forms will need to be notarized.
Note: If your company operates as a Corporation, complete the Guarantor Change Request form. Or, if your company is operating as a Non-Profit Organization, complete the Principal Change Request form.
Please see below for the most current version of the forms.
Signed forms can be faxed to (703) 991-5374, or scanned and attached within a ticket request. How do I attach a form to a ticket?
Submit a change request ticket (you must be logged in to submit a ticket)
- Decline Codes
- Account & Statement Help
- PCI Compliance
- Sage Virtual Terminal
- Payment Center
- Sage Exchange (SEMS)
- Sage Exchange Products
- Sage Mobile Payments
- Terminals & Equipment
- Integrated Sage Software
- Sage Payments Products
- Moneris Resources
- Gateway EMV
- Relationship Management
- Topic #: 20000-4938
- Date Created: 04/24/2017
- Last Modified Since: 08/03/2017
- Viewed: 199
- Top Trending Topics Virtual Terminal
- Top Forms & Resources Account Terms and Conditions
Sage Mobile Payments
Sage Software Support
Terminals & Equipment
Statement Quick Reference Guide
Chargeback Notification Change Request
Point of Sale Terminal User Guides
Bankcard Gateway Error & Decline Codes
DBA Name and Address Change Request