You need help.
We have answers.

We provide answers the way you want them. Online, anytime.

Advanced Search

How do I void a transaction in Payment Center

Description
Voiding a transaction in Payment Center allows you to remove the transaction from your open transactions.  This is used to prevent a transaction from settling.   

Resolution
After you've searched and located a transaction [See Retrieving Transaction] you wish to void, click the Reference number in the left column of the search results page to view the details.

Then click "Void" to the top right to void the transaction. This will result in removing the transaction from an open batch. 



Voids can only be successfully completed on a transaction that has not been settled. If a transaction has been settled, a credit must be processed instead of a void. [See PAYMENT CENTER: Crediting Transaction(s)]

If you have questions or require additional information, please submit a Ticket and we will be in touch with you shortly.
 
Rating:Rating of 5 Stars2 Votes
Was this answer helpful?YesNo
Topic Information
  • Topic #: 20000-4487
  • Date Created: 03/28/2016
  • Last Modified Since: 09/08/2017
  • Viewed: 427
  1. Top Trending Topics
  2. Sage Virtual Terminal
    Sage Exchange
    Sage Mobile Payments
    Sage Payment Center
    Sage Software Support
    Terminals & Equipment
    1. Top Forms & Resources
    2. Account Terms and Conditions
      Statement Quick Reference Guide
      Chargeback Notification Change Request
      Point of Sale Terminal User Guides
      Bankcard Gateway Error & Decline Codes
      DBA Name and Address Change Request
    1. Getting Started
    2. Understanding Credit Card Processing
      PCI Compliance
      Chargeback Assistance & Fraud Prevention
      Statements & Account Help
      My Virtual Reports
      Credit Card Processing Best Practices