Voiding a transaction in Payment Center allows you to remove the transaction from your open transactions. This is used to prevent a transaction from settling.
After you've searched and located a transaction [See Retrieving Transaction
] you wish to void, click the Reference number in the left column of the search results page to view the details.
Then click "Void
" to the top right to void the transaction. This will result in removing the transaction from an open batch.
Voids can only be successfully completed on a transaction that has not been settled. If a transaction has been settled, a credit must be processed instead of a void. [See PAYMENT CENTER: Crediting Transaction(s)
If you have questions or require additional information, please submit a Ticket
and we will be in touch with you shortly.