You need help.
We have answers.

We provide answers the way you want them. Online, anytime.

Advanced Search

What should I do if fraudulent transactions appear on my account?

What to do with fraudulent transactions

Description

I am being hit with fraudulent transactions. What should I do?

Resolution

Fraudulent transactions can be an intimidating situation for any business. This article is intended to gather various resources in one place, to help you navigate the situation.

Any transactions in your open batch should be voided out. Any settled transactions should be credited. Please see:

Consider setting up security restrictions to help validate future transactions. Please see:

Sage Payment Solutions PCI partner Aperia, can walk you through getting your PCI certification.  Sometimes these questions help discover how the fraudulent situation may have occurred and what needs to take place next. You can contact them by:

More useful resources and information:

  • Sage technical support is available at 877-470-4001, and would be happy to answer any questions you may have.
  • Sage Payment Solutions Knowledgebase article about how to ensure your business is PCI Compliant with Aperia?
  • You can dial 1800-VISA-750 (Visa) or 1800-MC-ASSIST (Mastercard) and enter the card number to obtain a phone number for the bank that issued the credit card. You can then contact that bank to advise that there may be a comprimise.
  • Similarly, you may file a report with the IC3 (the Internet Crime Complaint Center, associated with the FBI) at http://www.ic3.gov/.
  • If you accept credit cards online via a custom website, you can add CAPTCHA verification (or something similar) to help defend against automated attacks. Please contact your web developer, or Google "CAPTCHA" for more information.
  • null 12 Potential Signs of CNP (Card Not Present) Fraud
  • More Documents: Merchant Forms & Resources -- Fraud Prevention

.

Rating:Rating of 5 Stars2 Votes
Was this answer helpful?YesNo
Topic Information
  • Topic #: 20000-2771
  • Date Created: 01/29/2013
  • Last Modified Since: 01/04/2018
  • Viewed: 955
  1. Top Trending Topics
  2. Sage Virtual Terminal
    Sage Exchange
    Sage Mobile Payments
    Sage Payment Center
    Sage Software Support
    Terminals & Equipment
    1. Top Forms & Resources
    2. Account Terms and Conditions
      Statement Quick Reference Guide
      Chargeback Notification Change Request
      Point of Sale Terminal User Guides
      Bankcard Gateway Error & Decline Codes
      DBA Name and Address Change Request
    1. Getting Started
    2. Understanding Credit Card Processing
      PCI Compliance
      Chargeback Assistance & Fraud Prevention
      Statements & Account Help
      My Virtual Reports
      Credit Card Processing Best Practices