You need help.
We have answers.

We provide answers the way you want them. Online, anytime.

Advanced Search

Error: Credit card storage and processing module, Sage Exchange, needs to be running in order to continue

Sage Exchange Desktop

This error typically indicates that Sage Exchange Desktop (SED) has been closed or otherwise disabled. SED is an application that runs in the background while you work, enabling communication between Sage 50 and your payment gateway.


To resolve this, open your Start Menu and find Sage Exchange. By default, it is in All Programs > Sage Payment Solutions; you can also use the Search box:

Open the program. You should see it in your system icon tray:

Once you see this, please retry whatever gave you the initial error.

If you have questions or require additional information, please submit a ticket and we will be in touch with you shortly.


Rating:Rating of 5 Stars1 Votes
Was this answer helpful?YesNo
Topic Information
  • Topic #: 20000-2355
  • Date Created: 10/23/2012
  • Last Modified Since: 01/31/2018
  • Viewed: 1036
  1. Top Trending Topics
  2. Virtual Terminal
    Sage Exchange
    Sage Mobile Payments
    Payment Center
    Sage Software Support
    Terminals & Equipment
    1. Top Forms & Resources
    2. Account Terms and Conditions
      Statement Quick Reference Guide
      Chargeback Notification Change Request
      Point of Sale Terminal User Guides
      Bankcard Gateway Error & Decline Codes
      DBA Name and Address Change Request
    1. Getting Started
    2. Understanding Credit Card Processing
      PCI Compliance
      Chargeback Assistance & Fraud Prevention
      Statements & Account Help
      My Virtual Reports
      Credit Card Processing Best Practices