Knowledge Base

The Knowledge Base has 796 support references, created by support professionals who have resolved issues for our customers. It is constantly updated, expanded, and refined to ensure that you have access to the very latest information. Begin by browsing folders on the left side of this site.


  1. Learning & Development
  2. Training Calendar
  1. Product Overviews
  2. ACH Account ACH Account
  3. Donate Now Benefits and Features of Donate Now
  4. Invoice Payment and Presentment Benefits and Features of Invoice Payment and Presentment
  5. Sage Exchange Benefits and Features of Sage Exchange Payment Management System
  6. Sage International Payments Benefits and Features of Sage International Payments
  7. More...
  1. Account Information
  2. Collections Payment Form
  3. How can I obtain a copy of the Statement on Standards for Attestation Engagements (SSAE) No. 16 or a SAS70 report?
  4. *ARCHIVE* ACH Repayment Issue - Update
  5. VISA Rules Update: Resubmission of Declined Recurring Transactions-Effective February 28, 2015
  6. Why does the sales volume reported on my 1099K form not match what is reported on my monthly statements from Sage?
  7. More...
  1. Sage Mobile Payments
  2. My card swiper is not working with my Sage Payments Mobile app
  3. Girl Scouts Accepting Payments through Sage Mobile Payments Application
  4. Mobile card reader not working
  5. How to create username and password for Sage Mobile Payments.
  6. Difficulties when launching my Sage Payments 2.0 mobile application
  7. More...
  1. PCI Compliance
  2. Payment Card Interchange Fee Settlement
  3. Web-based ACH transaction fees
  4. Why do I have to become PCI compliant?
  1. Physical Terminals/Equipment
  2. What is a Zero Floor Limit?
  3. SUPPORTED Credit Card Terminals and PIN Pads
  4. How do I program my equipment to process with Sage Payment Solutions?
  5. What is an Inventory Information Approval System? (IIAS)
  6. Can I set my terminal to require a password for particular transaction types?
  7. More...
  1. Sage Exchange & Virtual Terminal Developer
  2. Sage Secured logo for merchant's websites.
  3. Maximum length for the "Product Image URL" in the Sage Virtual Terminal
  4. Sage Integration Developer Assistance Contact Information
  5. How to connect a YOLA shopping cart to Sage Payments.
  1. Sage Exchange Payment Management System
  2. Sage Exchange Management System: Frequently Asked Questions
  3. Sage Exchange Management System: How do I access Invoice Presentation and Payments (IPP) on SageExchange?
  4. Sage Exchange Management System: Which Quick Links are single sign on?
  5. How do I Edit what shows on my customers receipt in the Sage Exchange?
  6. Sage Exchange Management System: How do I customize my Credit Card Order confirmation emails?
  7. More...
  1. Sage Exchange Products and Services
  2. Sage Merchant Cash Advance
  3. Contact information for sales or support for all Sage North America products
  4. Sage payment solutions for Canada
  5. Sage Exchange Support Contact Information
  1. McKesson Mobile
  2. McKesson Mobile Delivery: User Guide
  3. Card reader not working with the McKesson Mobile application
  4. McKesson Mobile Payments Support Contact Information
  5. McKesson Mobile - How to handle partial tenders with two FSA cards.
  6. McKesson Mobile - Saving the patient's receipt with their signature
  7. More...
  1. Sage Virtual Terminal
  2. Merchant Statement in the Virtual Terminal
  3. Sage compatible Shopping Carts and Plugins
  4. Shopping Cart Training Videos
  5. Sage Virtual Terminal Support Contact Information
  6. Merchant is sent back to login page after trying to sign in to the Virtual Terminal.
  7. More...
  1. Self Service Portal
  2. New User Registration Form
  3. Quick Ticket Submission Form
  4. Self Service Portal Password Reset Form
  5. Self Service Portal Forgot Username Form
  6. Quick Ticket Login
  7. More...
  1. Troubleshooting
  2. Decline/Error Codes for all POS systems and applications
  3. Decline code 000005
  4. How to accept Flexible Spending Account (FSA) cards and Health Reimbursement Arrangement (HRA) cards.
  5. Data required to process Level 2 and Level 3 purchasing cards
  6. SSL 3.0 and Sage Payment Solutions
  7. More...
  1. Moneris Resources
  2. Comment résoudre le message d’erreur « Exception non gérer / unhandled exception» en exportant des rapports de Sage 50 Comptabilité vers Microsoft Excel?
  3. MONERIS CA: À quoi servent Sage Exchange Desktop et Sage Exchange Virtual Desktop?
  4. MONERIS CA: How do Moneris CA Merchants install iPP320 driver?
  5. MONERIS CA: How does a Moneris CA merchant settle batches?
  6. MONERIS CA: How to setup Sage 50 CA for Credit Card Processing?
  7. More...
Knowledge Base Merchant Forms & Resources
  • My Virtual ReportsSage Payment Solutions' online reporting system. Monthly statements, daily activity and more.
  • Knowledge BaseBrowse or search the Knowledge Base for a wide variety of solutions.