Knowledge Base

The Knowledge Base has 802 support references, created by support professionals who have resolved issues for our customers. It is constantly updated, expanded, and refined to ensure that you have access to the very latest information. Begin by browsing folders on the left side of this site.


  1. Training Center
  2. Sage Exchange Malware Everywhere Webinar
  3. Virtual Terminal Malware Everywhere Webinar
  4. PCI Compliance PCI Compliance Resources
  5. PCI Compliance PCI for the Franchise: Building Security Through Compliance Webinar
  6. More...
  1. Product Overviews
  2. Virtual Check (ACH) ACH Account
  3. Donate Now Benefits and Features of Donate Now
  4. Invoice Payment and Presentment Benefits and Features of Invoice Payment and Presentment
  5. Recurring Payments Benefits and Features of Recurring Payments
  6. More...
  1. Account Help
  2. Fraud Prevention How to change the Address Verification (AVS) Risk Controls settings in the Virtual Terminal
  3. Statement Help What is a basis point?
  4. My Virtual Reports What is My Virtual Reports?
  5. Merchant Account Information Collections Payment Form
  6. More...
  1. Processing Troubleshooting
  2. How to accept Flexible Spending Account (FSA) cards and Health Reimbursement Arrangement (HRA) cards.
  3. Data required to process Level 2 and Level 3 purchasing cards
  4. SSL 3.0 and Sage Payment Solutions
  5. Technical Support Help Desk Phone Numbers
  6. More...
  1. PCI Compliance
  2. PCI Compliance FAQ What is PCI Compliance?
  3. PCI Compliance FAQ How do I ensure my business is PCI Compliant?
  4. PCI Fees Why was I charged a PCI Non-Compliance Fee?
  5. PCI Compliance FAQ PCI Compliance Resources
  6. More...
  1. Sage Virtual Terminal
  2. Decline Codes Bankcard Gateway Error and Decline Codes
  3. FAQ Voided Transaction - Charge is Still in Customers Bank Account
  4. How To How to manually settle a batch in the Virtual Terminal
  5. FAQ New to the Sage Virtual Terminal
  6. More...
  1. Physical Terminals/Equipment
  2. What is a Zero Floor Limit?
  3. SUPPORTED Credit Card Terminals and PIN Pads
  4. Error: Card Not Supported when attempting to process a debit card
  5. Can I set my Equinox terminal to require a password for particular transaction types?
  6. More...
  1. Sage Exchange Management System (SEMS)
  2. How To Sage Exchange Management System: Frequently Asked Questions
  3. Webinar Registration Sage Exchange Webinar Registration - February and March 2016
  4. Shopping Cart & Donate Now How to use a third party software or shopping cart provider to process via Sage's gateway.
  5. Transaction Management Sage Exchange Management System: How to issue a credit
  6. More...
  1. Sage Exchange Products
  2. Sage Merchant Cash Advance
  3. Contact information for sales or support for all Sage North America products
  4. Sage payment solutions for Canada
  5. Sage Exchange Support Contact Information
  1. Sage Mobile Payments
  2. Frequently Asked Questions Compatible Phones for Sage Mobile Payments
  3. Frequently Asked Questions The Offline (Credit) Sales option in the Sage Payments mobile app (ROAM)
  4. Frequently Asked Questions Girl Scouts Accepting Payments through Sage Mobile Payments Application (ROAM)
  5. Troubleshooting Sage Mobile Payments: Card swiper is not working
  6. More...
  1. McKesson Mobile
  2. FAQs McKesson Mobile Delivery: User Guide
  3. FAQs Card reader not working with the McKesson Mobile application
  4. FAQs McKesson Mobile Delivery FAQs
  5. FAQs Card readers that are compatible with McKesson Mobile Delivery
  6. More...
  1. Developer Tools
  2. Sage Integration Developer Assistance Contact Information
  3. Maximum length for the "Product Image URL" in the Sage Virtual Terminal
  4. How to connect a YOLA shopping cart to Sage Payments.
  5. Validating postback functionality, and parsing the response.
  1. Self Service Portal
  2. New User Registration Form
  3. Quick Ticket Submission Form
  4. Self Service Portal Password Reset Form
  5. Quick Ticket Login
  6. More...
  1. Moneris Resources
  2. Moneris CA – Changing current Banking Account information
  3. MONERIS CA - I am unable to install the iPP 320Driver on my Windows Computer
  4. Moneris CA – Modifier mon Compte Bancaire
  5. MONERIS CA – Recording Company’s Assets in Sage One
  6. More...
  1. McKesson POS
  2. McKesson POS – Required information of the PCI DSS Attestation of Compliance (Sections 2D and 2E)
Knowledge Base Merchant Forms & Resources
  • My Virtual ReportsSage Payment Solutions' online reporting system. Monthly statements, daily activity and more.
  • Knowledge BaseBrowse or search the Knowledge Base for a wide variety of solutions.