You need help.
We have answers.

We provide answers the way you want them. Online, anytime.

Advanced Search

Knowledge Base

The Knowledge Base has 943 support references, created by support professionals who have resolved issues for our customers. It is constantly updated, expanded, and refined to ensure that you have access to the very latest information. Begin by browsing folders on the left side of this site.
  1. Decline Codes
  2. Decline/Error Codes for all POS systems and applications
  3. Decline codes 04, 07, 41, or 43 Hold Call or Hold Card
  4. Decline code 000005
  5. Decline code: 14 (000014)
  6. TSYS Error Codes
  7. Decline code 000057
  8. More...
  1. Account & Statement Help
  2. What is a basis point?
  3. What is the FANF Fee?
  4. How to accept Flexible Spending Account (FSA) cards and Health Reimbursement Arrangement (HRA) cards
  5. Data required to process Level 2 and Level 3 purchasing cards
  6. Collections Payment Form
  7. What is my Merchant ID Number?
  8. More...
  1. PCI Compliance
  2. Where can I find information regarding PA DSS Implementation?
  3. Is Paya PCI Compliant?
  4. Does the PCI DSS Certificate need to be renewed?
  5. Frequently Asked Questions and PCI Help
  6. What is the PCI-PTS?
  7. Does PA-DSS apply to my in-house application?
  8. More...
  1. Sage Virtual Terminal
  2. Test account numbers for Virtual Check/EFT/ACH
  3. Voided transaction still in customer's bank account
  4. How do I manually settle my batch in the Virtual Terminal?
  5. Virtual Terminal FAQ
  6. ACH-NACHA Correction and Reject Codes
  7. How do I change my Address Verification (AVS) settings in the Virtual Terminal?
  8. More...
  1. Payment Center
  2. Processing a Credit Card Transaction in Payment Center
  3. What is Payment Center?
  4. Retrieving transaction(s) in Payment Center
  5. How do I void a transaction in Payment Center
  6. Sage Payment Center FAQ
  7. How do I process a credit (refund) in Payment Center
  8. More...
  1. Sage Exchange (SEMS)
  2. Bankcard Gateway Decline Codes
  3. Sage Exchange login access
  4. Sage Exchange Posting options for Sage 50
  5. How to manually settle a batch in Sage Exchange
  6. How to add a User in Sage Exchange
  7. How do I void a transaction in Sage Exchange?
  8. More...
  1. Sage Exchange Products
  2. Error: System.ArgumentException: Font 'Verdana' does not support style 'Regular'
  3. Direct installation links for Module SDK
  4. Error: The underlying connection was closed: Could not establish trust relationship for the SSL/TLS secure channel
  5. API Integration Method
  6. Description of Sage Exchange Desktop and Sage Exchange Virtual Desktop
  7. How to resolve an Invalid Date error message when using a valid expiration date through the Sage Exchange Desktop.
  8. More...
  1. Sage Mobile Payments
  2. Compatible Phones for Sage Mobile Payments
  3. Girl Scouts Accepting Payments through Sage Mobile Payments Application
  4. The Offline (Credit) Sales option in the Sage Payments mobile app
  5. Why doesn't my card swiper work with my Sage Payments Mobile app?
  6. How to create username and password for Sage Mobile Payments
  7. Unable to login to the Sage Payments app on the iPhone after phone was registered on mysagemobile.com
  8. More...
  1. Terminals & Equipment
  2. What is a Floor Limit?
  3. How do I get my Verifone terminal to print a detail report when it automatically settles?
  4. Error: Card Not Supported when attempting to process a debit card
  5. Supported Credit Card Terminals and PIN Pads
  6. Tip Prompt Control for Hypercom T7Plus, T7E, T7P and T77
  7. Can I set my Equinox terminal to require a password for particular transaction types?
  8. More...
  1. Integrated Sage Software
  2. Setting up Sage 50 for credit card processing
  3. Sage Drive FAQ
  4. Recurring invoices in Sage 50
  5. Error: "Remote Data Access"
  6. Sage 50 cash register integration
  7. User still logged in as sehost32 in Sage 50
  8. More...
  1. Sage Payments Products
  2. Exciting Announcement for Sage Payment Solutions Customers
  3. How long are authorizations valid for?
  4. Learn more about Paya's Products
  1. Knowledgebase
  2. Quick Ticket Submission Form
  3. Quick Ticket Login
  4. Contact Information for Sage Payments EFT
  5. Maintenance and Service Interruption Alerts
  6. New User Registration: This site is currently undergoing a redesign
  7. How do I attach a file to a ticket?
  8. More...
  1. McKesson
  2. McKesson Mobile Delivery FAQs
  3. McKesson Mobile Payments Support Contact Information
  4. Card readers that are compatible with McKesson Mobile Delivery
  5. McKesson POS – Required information of the PCI DSS Attestation of Compliance (Sections 2D and 2E)
  6. McKesson Mobile Delivery: Sharing usernames across multiple devices
  7. McKesson Mobile - How to handle partial tenders with two FSA cards
  8. More...
  1. Moneris Resources
  2. Chip-based payment FAQ
  3. Error: INVALID RESPONSE FROM HOST
  4. Helpful Resources for New Moneris Merchants
  5. Is there a difference between EMV from Chip Card?
  6. Moneris CA - Accessing E-Select Plus Test Environment
  7. Moneris CA - DBA Name Change request Form
  8. More...
  1. Internal
  2. Virtual Support How do I resolve an issue connecting to Sage Payment Solutions sites or processing transactions?
  1. Gateway EMV
  2. Do you have any EMV solutions for your gateway?
  3. Gateway EMV: Do I need to accept EMV payments?
  4. Gateway EMV: What services does my account require to accept EMV?
  1. Relationship Management
  2. Where can I find the current Visa and Mastercard Brand Rules?
  1. Top Trending Topics
  2. Virtual Terminal
    Sage Exchange
    Sage Mobile Payments
    Payment Center
    Sage Software Support
    Terminals & Equipment
    1. Top Forms & Resources
    2. Account Terms and Conditions
      Statement Quick Reference Guide
      Chargeback Notification Change Request
      Point of Sale Terminal User Guides
      Bankcard Gateway Error & Decline Codes
      DBA Name and Address Change Request
    1. Getting Started
    2. Understanding Credit Card Processing
      PCI Compliance
      Chargeback Assistance & Fraud Prevention
      Statements & Account Help
      My Virtual Reports
      Credit Card Processing Best Practices