Knowledge Base

The Knowledge Base has 817 support references, created by support professionals who have resolved issues for our customers. It is constantly updated, expanded, and refined to ensure that you have access to the very latest information. Begin by browsing folders on the left side of this site.


  1. Learning & Development
  2. Training Calendar
  1. Product Overviews
  2. ACH Account ACH Account
  3. Donate Now Benefits and Features of Donate Now
  4. More...
  1. Account Information
  2. Collections Payment Form
  3. How can I obtain a copy of the Statement on Standards for Attestation Engagements (SSAE) No. 16 or a SAS70 report?
  4. More...
  1. Sage Mobile Payments
  2. Sage Mobile Payments: Card swiper not working
  3. Girl Scouts Accepting Payments through Sage Mobile Payments Application
  4. More...
  1. PCI Compliance
  2. Payment Card Interchange Fee Settlement
  3. Web-based ACH transaction fees
  4. More...
  1. Physical Terminals/Equipment
  2. What is a Zero Floor Limit?
  3. SUPPORTED Credit Card Terminals and PIN Pads
  4. More...
  1. Sage Exchange & Virtual Terminal Developer
  2. Maximum length for the "Product Image URL" in the Sage Virtual Terminal
  3. Sage Integration Developer Assistance Contact Information
  4. More...
  1. Sage Exchange Management System
  2. Sage Exchange Management System: Frequently Asked Questions
  3. Sage Exchange Management System: How to access Invoice Presentation and Payments (IPP) on SageExchange
  4. More...
  1. Sage Exchange Products and Services
  2. Sage Merchant Cash Advance
  3. Contact information for sales or support for all Sage North America products
  4. More...
  1. McKesson Mobile
  2. McKesson Mobile Delivery: User Guide
  3. Card reader not working with the McKesson Mobile application
  4. More...
  1. Sage Virtual Terminal
  2. Sage compatible Shopping Carts and Plugins
  3. Merchant Statement in the Virtual Terminal
  4. More...
  1. Self Service Portal
  2. New User Registration Form
  3. Quick Ticket Submission Form
  4. More...
  1. Troubleshooting
  2. Decline/Error Codes for all POS systems and applications
  3. Decline code 000005
  4. More...
  1. Moneris Resources
  2. Comment résoudre le message d’erreur « Exception non gérer / unhandled exception» en exportant des rapports de Sage 50 Comptabilité vers Microsoft Excel?
  3. MONERIS CA: "Source Number" error message in Sage 50 Canadian Edition
  4. More...
  1. McKesson POS
  2. McKesson POS – Required information of the PCI DSS Attestation of Compliance (Sections 2D and 2E)
Knowledge Base Merchant Forms & Resources
  • My Virtual ReportsSage Payment Solutions' online reporting system. Monthly statements, daily activity and more.
  • Knowledge BaseBrowse or search the Knowledge Base for a wide variety of solutions.