Knowledge Base

The Knowledge Base has 803 support references, created by support professionals who have resolved issues for our customers. It is constantly updated, expanded, and refined to ensure that you have access to the very latest information. Begin by browsing folders on the left side of this site.
  1. Internal Folders
  2. Recent News Changes Due to New Visa Requirements
  1. Getting Started
  2. Can I view my monthly statements online?
  3. How do I ensure my business is PCI compliant?
  4. How do I read my statement?
  5. New to the Sage Virtual Terminal?
  6. PCI Compliance Resources
  7. More...
  1. Sage Virtual Terminal
  2. Where can I find my statement in my Virtual Terminal?
  3. Shopping Cart Training Videos
  4. Why am I getting error message "Unable to configure plugin" when enabling Sage Exchange Desktop plugin after installing 2014.1 update?
  5. When I try to log in I am sent back to the login page with no error message but blank fields.
  6. Is there a list of compatible Shopping Carts available?
  7. More...
  1. Sage Exchange Products and Services
  2. What is Sage Merchant Cash Advance?
  3. Which credit card swipers work with the Superior Payments Quickbooks plugin?
  4. How can I contact support or sales for all Sage North America products?
  5. and Sage Exchange Virtual Terminal Updates
  6. Which payment solutions does Sage offer in Canada?
  7. More...
  1. Sage Exchange & Virtual Terminal Developer
  2. How do I connect my YOLA shopping cart to Sage Payments?
  3. How May I contact Sage Gateway Integration Developer Assistance?
  4. Is there a maximum length to the "Product Image URL" for the Sage VT Shopping Cart?(WIP)
  5. Is there a Sage Secured logo that I can put on my website?
  1. Sage Mobile Payments
  2. What is the Offline (Credit) Sales option in the Sage Payments mobile app?
  3. Are there training or demo videos available for Sage Mobile Payments?
  4. Does the Online Applet and the Sage Payments mobile app require a CVV?
  5. Is the iPhone Operating System 5 available for the Sage Payments mobile app?
  6. How can I retrieve my Sage Mobile Payments password?
  7. More...
  1. McKesson Mobile
  2. How does the McKesson Mobile Delivery app handle partial tender ifa patient wants to split payment between two FSA cards?
  3. How May I contact for McKesson Mobile Payments Support?
  4. How will Sage track FSA eligible items submitted on the McKessonMobile Delivery app?
  5. McKesson Mobile Delivery: User Guide
  6. Where will the application save the patient’s receipt with their signature?
  7. More...
  1. Physical Terminals/Equipment
  2. Error and Decline Codes for All POS Devices and Applications
  3. Supported Credit Card Terminals and PIN Pads
  4. What is a Zero Floor Limit?
  5. How do I program my equipment to process with Sage Payment Solutions?
  6. What types of equipment can be purchased from Sage Payment Solutions?
  7. More...
  1. TIN/EIN Help
  2. How can I tell if my TIN is validated?
  3. How can I update my TIN/EIN information?
  4. How long does it take to verify that the information I submitted is correct?
  5. I received an email regarding an incorrect TIN/EIN or SSN on file. Why did I receive this email?
  6. IRS Section 6050W Requirements Regarding TIN & EIN Validation
  7. More...
  1. Account Info & Online Reporting
  2. Collections Payment Form
  3. How can I obtain a copy of the Statement on Standards for Attestation Engagements (SSAE) No. 16 or a SAS70 report?
  4. IRS Section 6050W Requirements Regarding TIN & EIN Validation
  5. ACH Repayment Issue - Update
  6. Why does the sales volume reported on my 1099K form not match what is reported on my monthly statements from Sage?
  1. Fees & Compliance
  2. Payment Card Interchange Fee Settlement
  3. Why are my fees higher on web-based ACH transactions?
  1. Self Service Portal
  2. Quick Ticket Submission Form
  3. New User Registration Form
  4. Self Service Portal Password Reset Form
  5. Self Service Portal Forgot Username Form
  6. Benefits of Submitting a Ticket
  7. More...
  1. Rules & Acceptance
  2. Visa Introduces New Procedures - CVV2 Instead of Manual Imprint
  3. What is the IRS 90% Rule and how does it relate to IIAS requirements?
  4. Can I encourage my customers to use a different card brand or payment type?
  1. Troubleshooting
  2. Error and Decline Codes for All POS Devices and Applications
  3. How do I accept Flexible Spending Account (FSA) cards and Health Reimbursement Arrangement (HRA) cards?
  4. Decline/Error Code Master Lists
  5. What is decline code 00005?
  6. What data is required when processing Level II and Level III purchasing cards?
  7. More...
Knowledge Base Merchant Forms & Resources
  • My Virtual ReportsSage Payment Solutions' online reporting system. Monthly statements, daily activity and more.
  • Knowledge BaseBrowse or search the Knowledge Base for a wide variety of solutions.