Knowledge Base

The Knowledge Base has 801 support references, created by support professionals who have resolved issues for our customers. It is constantly updated, expanded, and refined to ensure that you have access to the very latest information. Begin by browsing folders on the left side of this site.


  1. Product Overviews
  2. Virtual Check (ACH) ACH Account
  3. Donate Now Benefits and Features of Donate Now
  4. Invoice Payment and Presentment Benefits and Features of Invoice Payment and Presentment
  5. Recurring Payments Benefits and Features of Recurring Payments
  6. More...
  1. Statement & Account Help
  2. Merchant Account Information How to accept Flexible Spending Account (FSA) cards and Health Reimbursement Arrangement (HRA) cards
  3. Fraud Prevention How to change the Address Verification (AVS) Risk Controls settings in the Virtual Terminal
  4. Merchant Account Information Data required to process Level 2 and Level 3 purchasing cards
  5. Annual Fees What is the FANF Fee?
  6. More...
  1. PCI Compliance
  2. PCI Compliance FAQ What is PCI Compliance?
  3. PCI Compliance FAQ PCI Compliance Resources
  4. PCI-DSS Where can I find information regarding PA DSS Implementation?
  5. PCI Compliance FAQ Why did Trustwave contact me about an assessment questionnaire or system scan?
  6. More...
  1. Sage Virtual Terminal
  2. Decline Codes Bankcard Gateway Error and Decline Codes
  3. Decline Codes Decline code 000005
  4. Decline Codes Decline/Error Codes for all POS systems and applications
  5. ACH/Virtual Check ACH-NACHA Correction and Reject Codes
  6. More...
  1. Payment Center
  2. PAYMENT CENTER: Who may use Payment Center
  3. PAYMENT CENTER: Retrieving transaction(s)
  4. PAYMENT CENTER: Managing CVV and AVS in Payment Center
  5. PAYMENT CENTER: Voiding transaction(s)
  6. More...
  1. Sage Exchange (SEMS)
  2. Webinar Registration Sage Exchange Webinar Registration - March, April and May 2016
  3. Login Help Sage Exchange Management System: Log In URL
  4. Batch Management Sage Exchange Management System: How to manually settle a batch
  5. Shopping Cart & Donate Now How to customize the HTML code for a "Donate" button on a web site.
  6. More...
  1. Sage Exchange Products
  2. Sage Merchant Cash Advance
  3. Sage payment solutions for Canada
  4. Sage Exchange Support Contact Information
  1. Sage Mobile Payments
  2. How To Girl Scouts Accepting Payments through Sage Mobile Payments Application (ROAM)
  3. Troubleshooting Sage Mobile Payments: Card swiper is not working
  4. How To How to create username and password for Sage Mobile Payments. (ROAM)
  5. Troubleshooting Mobile card reader not working (ROAM)
  6. More...
  1. Physical Terminals/Equipment
  2. What is a Zero Floor Limit?
  3. SUPPORTED Credit Card Terminals and PIN Pads
  4. Technical Support Help Desk Phone Numbers
  5. Tip Prompt Control for Hypercom T7Plus, T7E, T7P and T77
  6. More...
  1. Self Service Portal
  2. New User Registration
  3. Quick Ticket Submission Form
  4. Self Service Portal Password Reset Form
  5. Quick Ticket Login
  6. More...
  1. McKesson
  2. FAQs McKesson Mobile Delivery: User Guide
  3. FAQs Card reader not working with the McKesson Mobile application
  4. FAQs McKesson Mobile Delivery FAQs
  5. FAQs Card readers that are compatible with McKesson Mobile Delivery
  6. More...
  1. Moneris Resources
  2. MasterCard training and PCI webinars for Canadian merchants
  3. Moneris CA – Changing current Banking Account information
  4. MONERIS CA - I am unable to install the iPP 320Driver on my Windows Computer
  5. Moneris CA – Modifier mon Compte Bancaire
  6. More...
Knowledge Base Merchant Forms & Resources
  • My Virtual ReportsSage Payment Solutions' online reporting system. Monthly statements, daily activity and more.
  • Knowledge BaseBrowse or search the Knowledge Base for a wide variety of solutions.