Knowledge Base

The Knowledge Base has 851 support references, created by support professionals who have resolved issues for our customers. It is constantly updated, expanded, and refined to ensure that you have access to the very latest information. Begin by browsing folders on the left side of this site.


  1. Training Center
  2. Virtual Terminal Malware Everywhere Webinar
  3. Sage Exchange Malware Everywhere Webinar
  4. More...
  1. Learning & Development
  2. Training Calendar
  1. Product Overviews
  2. Virtual Check (ACH) ACH Account
  3. Donate Now Benefits and Features of Donate Now
  4. More...
  1. Account Help
  2. Not receiving emails from Sage
  3. *New* VISA card customization design options
  4. More...
  1. PCI Compliance
  2. PCI Compliance FAQ What is PCI Compliance?
  3. PCI Compliance FAQ How do I ensure my business is PCI Compliant?
  4. More...
  1. Sage Virtual Terminal
  2. Voided Transaction - charge is still in customers bank account
  3. New to the Sage Virtual Terminal
  4. More...
  1. Physical Terminals/Equipment
  2. What is a Zero Floor Limit?
  3. SUPPORTED Credit Card Terminals and PIN Pads
  4. More...
  1. Sage Exchange Management System (SEMS)
  2. Sage Exchange Management System: Frequently Asked Questions
  3. Sage Exchange Management System: How to access Invoice Presentation and Payments (IPP) on SageExchange
  4. More...
  1. Sage Exchange Products and Services
  2. Sage Merchant Cash Advance
  3. Contact information for sales or support for all Sage North America products
  4. More...
  1. Sage Mobile Payments
  2. The Offline (Credit) Sales option in the Sage Payments mobile app (ROAM)
  3. Girl Scouts Accepting Payments through Sage Mobile Payments Application (ROAM)
  4. More...
  1. Sage Exchange & Virtual Terminal Developer
  2. Sage Integration Developer Assistance Contact Information
  3. Maximum length for the "Product Image URL" in the Sage Virtual Terminal
  4. More...
  1. McKesson Mobile
  2. McKesson Mobile Delivery: User Guide
  3. Card reader not working with the McKesson Mobile application
  4. More...
  1. Self Service Portal
  2. New User Registration Form
  3. Quick Ticket Submission Form
  4. More...
  1. Troubleshooting
  2. Decline code 000005
  3. Decline/Error Codes for all POS systems and applications
  4. More...
  1. Moneris Resources
  2. Moneris CA – Changing current Banking Account information
  3. MONERIS CA - I am unable to install the iPP 320Driver on my Windows Computer
  4. More...
  1. McKesson POS
  2. McKesson POS – Required information of the PCI DSS Attestation of Compliance (Sections 2D and 2E)
  1. General Decline and Error Codes
  2. Error code: 000057
  3. What is decline code 000006?
  4. More...
Knowledge Base Merchant Forms & Resources
  • My Virtual ReportsSage Payment Solutions' online reporting system. Monthly statements, daily activity and more.
  • Knowledge BaseBrowse or search the Knowledge Base for a wide variety of solutions.