Knowledge Base

The Knowledge Base has 838 support references, created by support professionals who have resolved issues for our customers. It is constantly updated, expanded, and refined to ensure that you have access to the very latest information. Begin by browsing folders on the left side of this site.

Knowledgebase

  1. Learning & Development
  2. Training Calendar
  1. Product Overviews
  2. Virtual Check (ACH) ACH Account
  3. Donate Now Benefits and Features of Donate Now
  4. More...
  1. Account Information
  2. Collections Payment Form
  3. How can I obtain a copy of the Statement on Standards for Attestation Engagements (SSAE) No. 16 or a SAS70 report?
  4. More...
  1. Sage Mobile Payments
  2. How to add a line for Sage Mobile Payments.
  3. Sage Mobile Payments Support Contact Information
  4. More...
  1. PCI Compliance
  2. How do I ensure my business is PCI compliant?
  3. Web-based ACH transaction fees
  4. More...
  1. Physical Terminals/Equipment
  2. What is a Zero Floor Limit?
  3. SUPPORTED Credit Card Terminals and PIN Pads
  4. More...
  1. Sage Exchange & Virtual Terminal Developer
  2. Sage Integration Developer Assistance Contact Information
  3. Maximum length for the "Product Image URL" in the Sage Virtual Terminal
  4. More...
  1. Sage Exchange Management System
  2. Sage Exchange Management System: Frequently Asked Questions
  3. Sage Exchange Management System: How to access Invoice Presentation and Payments (IPP) on SageExchange
  4. More...
  1. Sage Exchange Products and Services
  2. Sage Merchant Cash Advance
  3. Contact information for sales or support for all Sage North America products
  4. More...
  1. Sage Mobile Payments
  2. The Offline (Credit) Sales option in the Sage Payments mobile app
  3. Girl Scouts Accepting Payments through Sage Mobile Payments Application
  4. More...
  1. McKesson Mobile
  2. McKesson Mobile Delivery: User Guide
  3. Card reader not working with the McKesson Mobile application
  4. More...
  1. Sage Virtual Terminal
  2. Sage compatible Shopping Carts and Plugins
  3. Merchant Statement in the Virtual Terminal
  4. More...
  1. Self Service Portal
  2. New User Registration Form
  3. Quick Ticket Submission Form
  4. More...
  1. Troubleshooting
  2. Decline/Error Codes for all POS systems and applications
  3. Decline code 000005
  4. More...
  1. Moneris Resources
  2. MONERIS CA - I am unable to install the iPP 320Driver on my Windows Computer
  3. MONERIS CA: "Source Number" error message in Sage 50 Canadian Edition
  4. More...
  1. McKesson POS
  2. McKesson POS – Required information of the PCI DSS Attestation of Compliance (Sections 2D and 2E)
  1. Decline and Error Codes
  2. What is decline code 000006?
  3. What is decline code 000001?
  4. More...
Knowledge Base Merchant Forms & Resources
  • My Virtual ReportsSage Payment Solutions' online reporting system. Monthly statements, daily activity and more.
  • Knowledge BaseBrowse or search the Knowledge Base for a wide variety of solutions.